At ScaleUp Grades, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
When you interact with our website or enroll in our classes, we may collect:
- Personal Details: Name, email address, phone number, grade, subjects of interest.
- Parent/Guardian Information: Name, email, phone (if applicable).
- Payment Information: Processed securely via third-party providers (e.g., Razorpay). We do not store your card/banking details.
- Usage Data: Pages visited, IP address, browser type, device details, and cookies for analytics.
2. How We Use Your Information
We use your information to:
- Provide and manage tuition services.
- Schedule classes, send updates, and respond to queries.
- Share study materials, assignments, and progress reports.
- Process payments and maintain accounts.
- Improve our website, courses, and communication.
- Send important notifications, newsletters, or promotional offers (with your consent).
3. Sharing of Information
We do not sell or rent your personal information.
We may share data only with:
- Tutors/Staff directly involved in teaching or managing your classes.
- Service Providers such as payment gateways, email delivery platforms, or analytics tools.
- Legal Authorities if required by law.
4. Cookies & Tracking
Our website uses cookies to improve user experience, track performance, and deliver relevant content. You may disable cookies in your browser, but some features may not work properly.
5. Data Retention
- Student/parent details are retained only as long as necessary for services or legal obligations.
- You may request deletion of your data by contacting us.
6. Security
We take reasonable measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure.
7. Your Rights
Depending on your region, you may have the right to:
- Access, update, or correct your information.
- Request deletion of your data.
- Opt-out of marketing communications.
To exercise these rights, email us at contact@scaleupgrades.com.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
9. Updates to This Policy
We may update this Privacy Policy periodically. The “Effective Date” at the top will be updated.
10. Contact Us
For questions or concerns, contact us:
📧 Email: contact@scaleupgrades.com
📞 Phone: [+91-9008419149]